Question 1

Orders & Shipping

Accepted Answer

Each Black Mona Lisa Beauty product is custom made to order—please allow 2–5 business days for processing and an additional 3–5 business days for shipping.

We ship to these countries: United States, Canada, Mexico, Brazil, United Kingdom (UK), South Africa, and Australia.

Question 2

Returns & Exchanges

Accepted Answer

Each Black Mona Lisa Beauty product is custom-made to order, so we do not accept returns or offer refunds. However, if your item arrives damaged or you encounter any other issue, please reach out to us at cs@blackmonalisabeauty.com—our team will gladly review your request on a case-by-case basis to ensure you love your purchase.

Question 3

Products & Ingredients

Accepted Answer

All Black Mona Lisa Beauty products are proudly crafted in North America using only clean, high-performance ingredients. Every formula is cruelty-free, paraben-free, gluten-free, and 100% vegan—except our Beeswax Lip Balms, which contain ethically sourced beeswax for extra nourishment.

Question 4

Payments & Discounts

Accepted Answer

Payments & Security
What payment methods do you accept? We accept all major credit and debit cards, including Visa, MasterCard, American Express, and Discover.
Is my payment information secure? Absolutely. Our checkout is encrypted with industry-standard SSL and protected by advanced fraud-prevention tools to keep your data safe.
Coupons & Discounts
Do you offer coupon codes or discounts? Yes! Simply enter your code at checkout to redeem.
What if my discount code doesn’t work? If you run into any issues applying a coupon or discount, please reach out to us at cs@blackmonalisabeauty.com—our team will help you right away.

Question 5

Account & Support

Accepted Answer

Creating an account with Black Mona Lisa Beauty is quick and optional—you can check out as a guest or sign up to save your preferences, track orders, and manage subscriptions all in one place. If you ever have questions or need assistance with your account, order status, or anything else, our Customer Support team is here to help—just email us at cs@blackmonalisabeauty.com and we’ll get back to you within 1–2 business days.

Support

Frequently asked questions

Orders & Shipping

Returns & Exchanges

Products & Ingredients

Payments & Discounts

Account & Support

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